Snapshot of 2017

Our People

0
Staff
21%

Staff Work
Casually

64%

Staff work
Part-time

15%

Staff Work
Full Time

Our staff work in the following roles

86% aged care

6% specialist support roles

5% administrative roles

3% community outreach roles

0
Volunteers

17

YOUNGEST VOLUNTEER

youngest volunteer

101

OLDEST VOLUNTEER

oldest volunteer

Community Services Staff to Volunteer ratio (1:1)

1

STAFF

1

VOLUNTEER

Our Customers

17,695 customers

51% Home Services (9,042)
20% CareCall (3,465)
10% Residential Services (1,699)
8% Microfinance loans (1,472)
6% Counselling (1,145)
4% Retirement Living (711)
1% Community Housing (161)

Our Financials

TOTAL REVENUE BY SERVICE (2016/17 & 2015/16)

$ millions
Income Parts 2016/17 2015/16
Residential Aged Care 171 171
Home Care 83 79
Community Services & Other 8 8
Housing & Retirement Villages 7 10
  269 268

TOTAL REVENUE (BY SOURCE) $269M

  Government Subsidies $191M
  Fees From Residents & Clients $54M
  Retention Income $8M
  Donations & legacies $2M
  Other Income $8M
  Financing Income $6M

TOTAL EXPENDITURE $268M

  Staff Costs $178M
  Property Expenses $47M
  Catering & Housekeeping Expenses $26M
  Other Expenses $17M